Venus Health Academy Privacy Policy

Last updated: 24 June 2026

Venus Health Academy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your data when you visit our website, purchase from us, join a membership, complete a form, book a coaching session, attend an online event, download a resource, or use any of our services.

1. Who We Are

Venus Health Academy provides holistic health education, online courses, memberships, downloads, coaching sessions, online events, digital resources and community access.

For data protection purposes, Venus Health Academy is the data controller of the personal information we collect.

Business name: Venus Health Academy
Trading name: Venus Health Academy Ltd
Website: www.venushealthacademy.com
Email:venushealthacademy@gmail.com
Business address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England.

2. Information We Collect

We may collect the following information:

• your name, email address, telephone number and contact details;
• billing and payment information;
• course, membership, download, booking and purchase details;
• information submitted through contact forms, consultation forms, assessment forms or questionnaires;
• health and wellbeing information that you choose to provide;
• GP test results, laboratory reports or health documents you choose to share with us;
• emails, messages, feedback, testimonials or reviews;
• website usage information, including cookies, IP address, device type and browsing activity.

Because Venus Health Academy provides holistic health coaching and education, some of the information you provide may include sensitive health information. We treat this with extra care.

3. How We Use Your Information

We use your information to:

• provide our courses, memberships, downloads, coaching, events and community services;
• process payments and manage your purchases;
• respond to enquiries;
• manage bookings and send reminders;
• review consultation forms and health information you submit;
• prepare personalised educational health protocols where included in your package;
• provide customer support;
• send newsletters, updates and offers where you have agreed to receive them;
• improve our website, services and client experience;
• manage legal, tax, accounting and business records;
• protect our website, business, clients and community.

4. Health Information

If you provide health-related information, such as symptoms, medication, supplements, medical history, test results or lifestyle information, we use this only for the purpose of providing holistic health education, coaching, protocol guidance or related support.

Venus Health Academy does not sell your health information.

We do not use your health information for third-party marketing.

You do not have to provide health information, but if you choose not to provide relevant information, we may not be able to offer personalised support.

5. Legal Basis for Using Your Information

We use your personal information where we have a lawful reason to do so, including:

• to provide a service you have requested or purchased;
• where you have given consent;
• where you have given explicit consent for us to process health information;
• where we have a legitimate business reason;
• where we need to comply with the law;
• where we need to protect our legal rights.

You can withdraw consent at any time, although this may affect our ability to provide certain services.

6. Marketing Emails

If you join our mailing list, download a resource, register for an event, purchase from us, or give permission to receive updates, we may send you emails about Venus Health Academy services, events, courses, memberships, offers and educational content.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

We may still send essential service emails relating to purchases, bookings, memberships, payments, account access or policy updates.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us run Venus Health Academy, such as:

• payment processors;
• website hosting providers;
• booking systems;
• course and membership platforms;
• email marketing platforms;
• video call platforms;
• cloud storage providers;
• accountants, legal advisers or professional advisers;
• regulators or authorities where required by law.

We only share information where necessary and expect third parties to protect your data appropriately.

8. Online Courses, Memberships and Community Areas

If you join a course, membership or community area, we may collect information about your access, participation, progress, comments, posts and questions.

If you post in a community space, other members may be able to see your name, profile details and contributions.

Please do not share private, sensitive or medical information in community spaces unless you are comfortable with other members seeing it.

Separate Community Guidelines may also apply.

9. Online Events and Recordings

If you attend an online event, webinar, workshop, group coaching session or masterclass, we may collect your name, email address, attendance details, questions and comments.

Some sessions may be recorded. If you participate with your camera, microphone, name, chat or questions, these may appear in the recording.

If you do not wish to appear in a recording, you may keep your camera off, mute your microphone, use a display name, or submit questions privately where available.

10. Cookies

Our website may use cookies to make the site work properly, improve your experience, understand website usage and support marketing or analytics where applicable.

You can manage or disable cookies through your browser settings.

Where required, we will ask for your consent before using non-essential cookies.

11. How Long We Keep Your Information

We keep your information only for as long as necessary.

In general:

• enquiry records may be kept for up to 24 months;
• client and coaching records may be kept for up to 7 years;
• payment and accounting records may be kept for at least 6 years;
• marketing records are kept until you unsubscribe or withdraw consent;
• course and membership records are kept while your account is active and for a reasonable period afterwards.

We may keep information for longer where required for legal, tax, insurance, safeguarding or dispute purposes.

12. How We Protect Your Information

We take reasonable steps to protect your personal information, including using secure platforms, restricted access, passwords, reputable third-party providers and appropriate business procedures.

However, no website, email system, platform or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your own login details and passwords safe.

13. Your Rights

Under UK data protection law, you may have the right to:

• access the information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information in certain circumstances;
• ask us to restrict or object to how we use your information;
• withdraw consent where we rely on consent;
• request a copy of your data;
• complain about how your information is handled.

To exercise your rights, please contact us using the details below.

14. Third-Party Links and Platforms

Our website, emails, courses, memberships, events or resources may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security, terms or content of third-party websites or platforms. Please read their privacy policies before using them.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, platforms, legal requirements or data protection practices.

The latest version will be published on our website with the updated date.

Your continued use of our website or services after changes are published means you accept the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Venus Health Academy
Email: venushealthacademy@gmail.com
Website: www.venushealthacademy.com
Business address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England.